Agent settings: prompt, rules, knowledge and process
Customise any Thig agent with its system prompt, hard rules, knowledge base and standard process, and preview exactly what the agent receives.
Every agent has master data you can edit: a system prompt, hard rules, a knowledge base and a standard process. Use agent settings when one agent needs to behave differently, or when you want every agent to know something new.
Open agent settings
- Open an agent page.
- Click the gear icon labelled Agent settings.
- A drawer opens with tabs: Prompt, Rules, Knowledge, Process and Preview.
You can also open it from Settings, Agents, Prompt, rules & knowledge.
Each agent shows Enabled or Disabled, and Default or Customised so you can see what you changed.
Prompt
The System prompt describes the agent's role and goals. Edit it to change focus, for example "Prioritise comparison articles over how-to guides."
Rules
Rules are hard rules the agent must never break, in priority order.
- Add a rule, such as "Never mention pricing in Reddit replies."
- Use Move up and Move down to set priority.
- Use Remove to delete a rule.
Keep rules short and testable. "Be friendly" is vague. "Never use exclamation marks" is clear.
Knowledge
Knowledge is reference material the agent reads. Each entry has a Kind, a Title and content.
| Kind | Example |
|---|---|
| Brand voice, Style guide | Your house style |
| SEO guidelines | Word counts, keyword placement |
| Internal links | Pages to link and the anchor text to use |
| Target keywords | Your keyword clusters |
| Writing examples | Articles you are proud of |
| Features, Competitors | Product facts and positioning |
| LLM guidelines, Expert sources | Answer-engine rules and sources to cite |
| Custom | Anything else |
To add knowledge:
- Paste text, such as guidelines, keyword lists, internal links or examples.
- Or import from a URL. Public https pages only. The page is converted to text (max 200 KB).
- Choose All agents to share it with every agent, or keep it on this agent only.
Process
The Standard process is the list of steps the agent follows, each with a Step title and a description of What the agent does in this step. Defaults include reading the strategy documents, loading the brand voice, applying the knowledge base, checking real search data, avoiding repetition and a self-check before output. Add, reorder or remove steps.
Preview
Preview shows What the agent receives: the composed prompt with your edits. If you have unsaved changes, the preview shows the saved version until you save.
Related
Questions about this page
Can I undo my changes to an agent?
Yes. Each agent shows Default or Customised. Reset a customised section to return to the default.
Can knowledge be shared across all agents?
Yes. Add knowledge under All agents to share it with every agent in the workspace.
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