Privacy Policy

This policy explains what personal information Thig collects, why, who else handles it and what choices you have. Thig is operated by Wizcoder AI Labs, 205 Shivalik Western, L.P. Savani Road, Adajan, Surat, Gujarat, 395009, India ("we", "us"), and is the data controller (data fiduciary under India's Digital Personal Data Protection Act, 2023). For privacy questions write to hello@thig.ai.

Information we collect

• Account data: your name, email address, a securely hashed password, your country (used to pick your currency and payment provider) and your security settings, including whether two-factor sign-in is on.
• Workspace data: the websites you add, the public pages we read from them, the strategy documents, drafts, images and settings we generate for you, your edits and approvals, and your chat messages with the CMO assistant.
• Connected accounts: when you connect a service such as WordPress, Google Search Console, Google Analytics 4, X, LinkedIn or GitHub, we store the credentials it issues, encrypted at rest, and the data needed to provide the feature. Google Analytics 4 and Search Console data is read only with your permission, and Google access is read-only. You can disconnect at any time in Settings.
• Billing data: your plan, billing country, invoices and payment status. Card and bank details are entered with our payment providers (Stripe, Razorpay or Dodo Payments), not with us. Where Dodo Payments is used it acts as merchant of record. We never see or store your full card number.
• Usage and device data: IP address, browser, pages visited, errors and which features you use, to keep the service secure, fix problems and measure AI usage against plan limits.

How we use information

• To provide the service: research your business, generate drafts and publish what you approve.
• To take payments, apply plan limits and send receipts.
• To secure accounts, prevent abuse and debug problems.
• To send account and billing email, and notification emails and digests you opt into.
• To improve the product. We learn from how features are used, and from your edits only to adjust your own workspace.

We do not sell your personal information. We do not use your private workspace data to train AI models, and our AI providers are instructed not to either.

Who handles your data

We use trusted third parties to run the service: AI model providers (Anthropic, OpenAI, Google Gemini, and optionally OpenRouter and Hugging Face routing), Google APIs, file storage on Cloudflare R2, email delivery, payment providers and hosting on Microsoft Azure. They process data on our behalf and only for those purposes. The full list is on the Subprocessors page. We may also disclose information when the law requires it or to protect our users and service.

International transfers

We are based in India and our providers operate in several countries, including the United States. Where the law requires it, we rely on appropriate safeguards such as standard contractual clauses for transfers of personal data.

Retention and deletion

We keep your data while your account is active. You can delete a website or your whole account in Settings, Account and Security. We then delete the associated data from our live systems, and from backups within 30 days. If you move to a lower plan, we keep your data. We keep billing records for as long as tax and accounting law requires.

Your rights

Under the GDPR and similar laws, and under India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, export or erase your personal data, to withdraw consent, to object to or restrict some processing, to nominate someone to act for you, and to complain to your local data protection authority (in India, the Data Protection Board). Write to us and we will respond within 30 days.

Grievance contact

For complaints about how we handle your data, write to the grievance contact at hello@thig.ai, Wizcoder AI Labs, 205 Shivalik Western, L.P. Savani Road, Adajan, Surat, Gujarat, 395009, India. We acknowledge complaints within two working days and aim to resolve them within 30 days.

Security

Passwords are hashed. Connection secrets are encrypted at rest. Connections use HTTPS. You can turn on two-factor sign-in and review your signed-in devices in Settings. No system is perfectly secure, so please use a strong, unique password.

Cookies

See our Cookie Policy. We use a session cookie to keep you signed in and do not use advertising cookies.

Children

Thig is for businesses and is not directed to anyone under 16, and you must be at least 16 to use it. We do not knowingly collect their data.

Changes

If we change this policy in a meaningful way we will tell you by email or in the product before the change applies.

Contact

Wizcoder AI Labs, 205 Shivalik Western, L.P. Savani Road, Adajan, Surat, Gujarat, 395009, India. Email hello@thig.ai.